PRACTICAL INFO

Terms and Conditions.

Short and clear: When you pay, what your reservation covers, and what you can do if you change your mind. Last updated September 2026.

karoline@glasscollective.dk
40 35 46 58
Gammel Kongevej 152, 1850 Frederiksberg C
Tuesday–Sunday 10 AM–8 PM. Monday closed.

If you can't find the answer here, please write to us — we'll respond as soon as possible during opening hours.

When you shop with

Shopping at Glass Collective takes place with MB Concept ApS, CVR 46253361, with a shop at Gammel Kongevej 152, 1850 Frederiksberg C. MB Concept ApS is also responsible for the experience, the glass, and other transactions — and is your counterparty in the event of any complaints.

Table Reservation

When you book a time via our booking system, you are simply reserving a spot at the table — it's free, and no card payment is taken. We recommend that you reserve at least the day before your visit, so we can guarantee you a spot. If you can't make it after all, please let us know — the reservation can be cancelled or moved free of charge. You are also welcome to drop in without a reservation, as long as there is space.

Payment — when you choose

You don't pay anything in advance to reserve. Payment takes place in the shop: Once you have chosen your glass, you pay for it before you begin to personalise it. You pay for drinks as you order them. All prices are clearly displayed in the shop, and you always pay for exactly what you choose.

Do you regret your purchase?

Once your glass is engraved or sandblasted, it is specially created for you — a unique piece of craftsmanship that cannot be resold. Personally customised items can therefore not be returned, exchanged, or refunded. If you regret your design while we are still working, please let us know immediately — we are happy to help where we can.

Complaints

If your glass is defective or not as it should be, you naturally have the right to complain. Bring the glass to the shop within 24 months of purchase, and we will find a solution — a new decoration, a new glass, or your money back.

Sessions and capacity

Sessions last 1.5 hours, and there is space for up to 18 guests at a time. Please arrive a few minutes early so you have time to settle in and choose your glass at your leisure. If you arrive late, your session will still end at the agreed time.

Gift voucher

Gift vouchers are valid for 3 years from the date of purchase and can be used for both the experience and glass in the shop. Gift vouchers cannot be paid out as cash or exchanged for goods other than those they cover.

Groups and Corporate Events

Private arrangements and corporate events are agreed separately — there is a dedicated price and specific terms, which we agree upon before your visit. Send an enquiry, and we will find the right solution.

Contact and Complaints

Write to us at karoline@glasscollective.dk, or find us in the shop on Gammel Kongevej in Frederiksberg during opening hours. Complaints can also be directed to Forbrugerhuset, forbrugerhuset.dk, if we cannot find a solution together.